EVENT SCHEDULE

Explore the Agenda

One day. 10+ sessions. Zero filler. Every talk is built around the real challenges facing app teams in Southeast Asia now.

09:30 AM

Panel Discussion

What the Future Holds: Next-generation App Leaders

  • How to build AI fluency, and prepare for an AI agent and human team collaboration in the workforce.  
  • Ecosystem Thinking: What does it take to imagine interconnected platforms that deliver multiple services seamlessly?
  • Navigating evolving regulations and high competition while balancing eroding margins.
  • Crafting experiences that cut through attention deficits to offer more value to customers.
Esther-Tan.jpg

Esther Tan

Global Director of Marketing & E-Commerce
Plaza Premium Group

Harriet-Wakelam

Harriet Wakelam

Executive Director & Head of Group Design
DBS Bank

10:25 AM

KEYNOTE

Creative Impact: Immersive Experiences for High Engagement

Platforms may change but core creative storytelling stays the course. From AI-driven mobile and web ecosystems to immersive games and generative cinematography, Chee traverses the roles of creative and technologist to engineer the next era of digital experiences. He will speak about creative forces that keep users engaged and drive business impact.

Chee Yong (1)

Chee Yong Ngo

Co-founder
Mixed Realms, SwagSoft Studios

10.45 AM

Tech Talk

Moving from Automation to Autonomy with Agentic AI

Traditional AI in marketing has focused on repetitive, rules-based tasks—automating push notifications, segmenting audiences, or running A/B tests. Enter the age of Agentic AI which doesn’t just execute instructions; it decides what to do next based on goals, context, and outcomes. Are brands ready for an intelligent agent orchestrating the user journey in real time?

  • Instead of pre-set funnels, Agentic AI can autonomously adjust the app journey based on live signals (behaviour, location, device, time of day).
  • Marketers set objectives (e.g., increase retention, boost LTV), and Agentic AI autonomously experiments with creative, timing, and channel mix to achieve them.
  • Agentic AI interprets contextual signals (purchase history, app usage, external data like weather or events) to autonomously craft personalised experiences.

11:00 AM

COFFEE

11.30 AM

FIRESIDE CHAT

The Playbook for Building Social Commerce Growth Engine

This session will unpack a practical playbook for fusing community, content, and commerce into a self‑reinforcing loop that drives acquisition, engagement, and monetisation. 

  • Mapping the community–content–commerce loop.
  • Tactical insights on creator partnerships, content workflows, and commerce integration.

11.50 AM

Tech talk

Anticipating Customer Needs with an Integrated View of Data

Disruptions in the customer journey may be inevitable, but they don’t need to be relentless. Understanding where the friction lies can help cross-functional teams enable proactive outreach through digital interventions at critical moments. Helping users navigate the app to find what they are looking for, or adding more value through personalised journeys starts with a clear view of where users are at, and where they want to be.

12.05 PM

PANEL DISCUSSION

Tackling the Red Flags for App Marketers

Mobile and app marketing is under more scrutiny than ever. Rising acquisition costs, fragmented attribution models, and users who churn soon after install are exposing weak links in campaign strategies. This panel brings together leading experts to dissect the most common red flags in mobile and app campaigns;

  •     High CPI with flat installs
  •     Low retention & high churn
  •     Measuring ROI on influencer campaigns
Benjamin Choo

Benjamin Choo

Head of Channel Marketing
Moomoo

12.35 PM

TECH TALK

Game On: Playable, Video Ads and End Cards

High-performing creatives do more than just drive installs — they improve ROAS for advertisers, which in turn helps publishers lower churn and strengthen long-term monetisation by bringing in users who engage more consistently, leading to higher ARPDAU and improved retention.

12.55 PM

LUNCH

01.55 PM

CASE STUDY

AEO Strategy for Discoverability Inside AI-generated Responses

What does AEO mean for traditional search rankings, and how does zero-click searches impact the way marketers are used to measuring success? Rethinking digital strategies around AI-powered answer engines.

  1. Create answer-focused content: concise, conversational, and structured around user intent.
  2. Implement schema markup (FAQ, product, review, organization) to help AI engines interpret content.
  3. Build domain authority, and track citations for transparent sourcing.
Saiful Adli Haris

Saiful Adli Haris

Group Growth Lead
OONA Insurance

02.15 PM

FIRESIDE CHAT

Meaningful Brand Partnerships for Shared Value Creation

How brands and partners jointly design campaigns, products, or experiences that resonate with shared audiences. Defining co-created value that strengthens user trust, engagement, and retention.

JiaYuan-Mao

JiaYuan Mao

Director of Global Partnership
Jolibox

02.30 PM

PANEL DISCUSSION

Data-to-Decision: How Customer Data Moves the Needle in App Growth

Customer data is the bridge between what users want and how teams make decisions to grow an app. When harnessed effectively, it transforms raw insights into strategic actions that drive engagement, retention, and revenue.

Yongchang Chen

Yongchang Chen

Regional Staff Customer Intelligence Strategist
GXS Group

03.20 PM

PRESENTATION

Content Shifts in a Trust Deficit Economy

  • New formats, from volume-driven to context aware
  • Incentivising user-generated creation
  • Measuring depth of engagement 
Swati Padhi

Swati Padhi

Head of Ecommerce
Reckitt

Papri Dev

Papri Dev

Head of APAC - Communications
Roblox

03.35 PM

COFFEE

04.05 PM

CASE STUDY

What Does Meaningful Onboarding Look Like?

Globally, most apps will lose 70–80% of new users within a week if onboarding is weak. A frictionless first experience can change that. For example, the use of progressive disclosure — introducing features gradually rather than overwhelming users — has proved to be more intuitive to user behaviour, and aids in making them feel comfortable in seeing the value before being asked to commit. How can marketers show early value to users who download the app?

Cindy-chua

Cindy Chua

Media Investment Lead
JobStreet Singapore

04.25 PM

CASE STUDY

Using Agentic AI to Plug Revenue Leaks and Liberate Human Capital

Agents execute the process; architects govern the purpose. As global brands aggressively deploy autonomous AI across Customer Success (CX) and Risk operations, the gap between technical capability and operational control has become a critical revenue liability. This presentation details the strategic frameworks required to safely architect Agentic AI—stopping churn and automating complex workflows without compromising brand safety. We will explore how to transition from fragmented AI pilots to governed, high-ROI systems that liberate human capital to focus exclusively on high-value retention strategy.

– Architecting for Trust: How to design Human-in-the-Loop (HITL) workflows that maximise autonomous CX capabilities while guaranteeing zero-compromise brand safety.
– Decoding the Agentic Blind Spot: Moving beyond policy documents to design robust, boundary-driven technical guardrails that safely contain autonomous agents.
– Operationalising Global Governance: Actionable strategies for scaling compliant, cross-border AI operations across fragmented regulatory landscapes.

Lee Wei Song

Lee Wei Song

Lead, Strategic Operations & Analytics
Stealth FinTech Startup

04.45 PM

PRESENTATION

Product Development – Myths and Realities

Think of it as a shift from builder and optimiser to orchestrator and sense‑maker. The AI evolution is changing the way product teams work, yet many fundamentals will stay the course. This panel explores the mindshift change, and what leaders can do to prepare for what’s next. 

  • Decision velocity: Gen AI accelerates ideation, prototyping, and testing. Product leaders must manage faster cycles and ensure teams don’t sacrifice rigour for speed.
  • Iterative learning: The cycle of hypothesis → experiment → feedback → refinement doesn’t go away; it just speeds up.
  • Agile adaptability: Flexible roadmaps that can absorb new tools and market shifts.
Ayush Upadhyay

Ayush Upadhyay

Director of Product Management, SME & Large Enterprise
Nium

05.15 PM

COCKTAIL & NETWORKING