09:30 AM

Global Director of Marketing & E-Commerce
Plaza Premium Group

Executive Director & Head of Group Design
DBS Bank
10:25 AM
Platforms may change but core creative storytelling stays the course. From AI-driven mobile and web ecosystems to immersive games and generative cinematography, Chee traverses the roles of creative and technologist to engineer the next era of digital experiences. He will speak about creative forces that keep users engaged and drive business impact.

Co-founder
Mixed Realms, SwagSoft Studios
10.45 AM
Traditional AI in marketing has focused on repetitive, rules-based tasks—automating push notifications, segmenting audiences, or running A/B tests. Enter the age of Agentic AI which doesn’t just execute instructions; it decides what to do next based on goals, context, and outcomes. Are brands ready for an intelligent agent orchestrating the user journey in real time?
11:00 AM
11.30 AM
This session will unpack a practical playbook for fusing community, content, and commerce into a self‑reinforcing loop that drives acquisition, engagement, and monetisation.
11.50 AM
Disruptions in the customer journey may be inevitable, but they don’t need to be relentless. Understanding where the friction lies can help cross-functional teams enable proactive outreach through digital interventions at critical moments. Helping users navigate the app to find what they are looking for, or adding more value through personalised journeys starts with a clear view of where users are at, and where they want to be.
12.05 PM
Mobile and app marketing is under more scrutiny than ever. Rising acquisition costs, fragmented attribution models, and users who churn soon after install are exposing weak links in campaign strategies. This panel brings together leading experts to dissect the most common red flags in mobile and app campaigns;

Head of Channel Marketing
Moomoo
12.35 PM
High-performing creatives do more than just drive installs — they improve ROAS for advertisers, which in turn helps publishers lower churn and strengthen long-term monetisation by bringing in users who engage more consistently, leading to higher ARPDAU and improved retention.
12.55 PM
01.55 PM
What does AEO mean for traditional search rankings, and how does zero-click searches impact the way marketers are used to measuring success? Rethinking digital strategies around AI-powered answer engines.

Group Growth Lead
OONA Insurance
02.15 PM
How brands and partners jointly design campaigns, products, or experiences that resonate with shared audiences. Defining co-created value that strengthens user trust, engagement, and retention.

Director of Global Partnership
Jolibox
02.30 PM
Customer data is the bridge between what users want and how teams make decisions to grow an app. When harnessed effectively, it transforms raw insights into strategic actions that drive engagement, retention, and revenue.

Regional Staff Customer Intelligence Strategist
GXS Group
03.20 PM

Head of Ecommerce
Reckitt

Head of APAC - Communications
Roblox
03.35 PM
04.05 PM
Globally, most apps will lose 70–80% of new users within a week if onboarding is weak. A frictionless first experience can change that. For example, the use of progressive disclosure — introducing features gradually rather than overwhelming users — has proved to be more intuitive to user behaviour, and aids in making them feel comfortable in seeing the value before being asked to commit. How can marketers show early value to users who download the app?

Media Investment Lead
JobStreet Singapore
04.25 PM
Agents execute the process; architects govern the purpose. As global brands aggressively deploy autonomous AI across Customer Success (CX) and Risk operations, the gap between technical capability and operational control has become a critical revenue liability. This presentation details the strategic frameworks required to safely architect Agentic AI—stopping churn and automating complex workflows without compromising brand safety. We will explore how to transition from fragmented AI pilots to governed, high-ROI systems that liberate human capital to focus exclusively on high-value retention strategy.
– Architecting for Trust: How to design Human-in-the-Loop (HITL) workflows that maximise autonomous CX capabilities while guaranteeing zero-compromise brand safety.
– Decoding the Agentic Blind Spot: Moving beyond policy documents to design robust, boundary-driven technical guardrails that safely contain autonomous agents.
– Operationalising Global Governance: Actionable strategies for scaling compliant, cross-border AI operations across fragmented regulatory landscapes.

Lead, Strategic Operations & Analytics
Stealth FinTech Startup
04.45 PM
Think of it as a shift from builder and optimiser to orchestrator and sense‑maker. The AI evolution is changing the way product teams work, yet many fundamentals will stay the course. This panel explores the mindshift change, and what leaders can do to prepare for what’s next.

Director of Product Management, SME & Large Enterprise
Nium
05.15 PM

Papri leads APAC Communications at Roblox based out of Singapore. She was previously Head of APAC Communications at Tinder and prior to that worked with WPP and Edelman companies across communications, digital and creative marketing. With over two decades in marketing and communications its the art of authentic and purpose led storytelling for brands that drives her passion for the work she does across a diverse cultural and evolving tech landscape and audience.

Saiful is a Singapore-based search and growth strategist with over 15 years of experience helping organisations stay visible and competitive in an increasingly AI-shaped discovery landscape. Currently at OONA Insurance, he leads enterprise search strategy across Southeast Asia, spanning SEO, AEO, and GEO.
He has held regional search and growth roles at Citi across APAC and EMEA, Channel NewsAsia, and ZALORA Group, bringing cross-industry depth across financial services, media, and e-commerce.

JiaYuan leads global partnerships at Jolibox, helping super apps integrate entertainment content through mini apps to drive engagement and revenue growth. Over the past year, she has launched 10+ partnerships with leading platforms such as Grab, LINE, DANA, and TNGD, expanding our global footprint and unlocking new monetisation opportunities.

Benjamin drives growth across partnerships, KOLs, moomoo stores, and offline channels as Head of Channel Marketing at Moomoo Singapore — the country’s largest digital brokerage with over 1.5 million users. With 10+ years in tech, he specialises in growth, marketing, and strategic partnerships. He also co-founded Singapore’s largest partnerships network and serves as Vice President of the Singapore Strategic Partnership & Ecosystem Professionals Association.

Chee Yong is a technologist and the co-founder of multiple businesses in the mobile app, and gaming landscape. While Mixed Realms focuses on VR game development, responsible for games like Sairento VR and Hellsweeper VR, SwagSoft develops mobile apps, games, and VR/AR solutions.
He believes the future of storytelling lies in the partnership between human creativity and Artificial Intelligence. With a strong foundation in technical application development, he bridges the gap between complex software engineering and creative vision. Rather than seeing AI as just a shortcut, he views it as a powerful engine for building digital worlds that are more engaging and lifelike than ever before.

Swati is an ambitious, passionate, evolving sales and marketing professional with 9 years’ experience across technology and FMCG Industry. Her key skills include account management, digital marketing, people management and data analytics. Before Reckitt, she held ecommerce and sales roles at Kellog and NIVEA.

Yongchang is a strategic powerhouse at the intersection of data science and consumer behavior. Currently serving as the Regional Staff Customer Intelligence Strategist at GXS Group, he oversees the customer intelligence framework for two of Southeast Asia’s most innovative digital banking entities: GXBank in Malaysia and GXS in Singapore.
With a career rooted in deep analytical rigor and a PhD that informs his data-driven worldview, Yong Chang specializes in decoding complex consumer patterns to fuel business growth. He is instrumental in building the intelligence infrastructure that allows digital banks to move beyond traditional banking metrics, focusing instead on hyper-personalized customer experiences and proactive engagement strategies.

Ayush leads the SME vertical at Nium, where he oversees end-to-end product strategy and roadmaps for cross-border payments and cards. With over a decade of experience at companies including Zendesk, Grab, and Zoomcar, he focuses on building reliable fintech products where customer experience is as critical as pricing and speed. Ayush also shares practical, execution-focused insights as a product management lecturer at MAGES Institute of Excellence, helping the next generation of leaders bridge the gap between theory and real-world application.

FastSpring’s full-service ecommerce platform supports any subscription-based billing model with customizable plans — including monthly, yearly, or metered usage. Recurring billing solutions make it easy to adjust pricing, collect taxes, and accept global payment methods so you can get the most value out of every new subscriber. Maximize your revenue with easy recurring billing and subscription management that scale alongside your business. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com

Axon Ads Manager (https://axon.ai) is AppLovin’s self-serve advertising platform that helps businesses of all sizes achieve profitable growth. It enables advertisers to find ideal customers amongst a reach of over a billion daily active users.

Cindy Chua is the Senior Investment Lead at Jobstreet Singapore, part of the SEEK Group. She oversees full funnel marketing investments across digital and offline channels, shaping how brands connect with audiences and drive sustainable growth. Her focus is on aligning media strategy with brand and user journeys, creating meaningful engagement and measurable outcomes.

Harriet leads Singapore’s largest experience design team. She works end-to-end—from strategy to execution to enhance customer experiences and drive human-centered innovation. A natural connector, Harriet collaborates across technology, brand, transformation, behavioural science, and design to shape both present and future experiences.

Esther Tan is currently serving as the Global Director of Marketing & E-Commerce at Plaza Premium Group, leading the charge in crafting group marketing and digital strategies, driven by curiosity and a passion for data. Her expertise extends to e-commerce, digital marketing, CRM, and loyalty, with a background spanning over 20 years in aviation, travel, and hospitality

Yong Yau Goh is the Chief Marketing Officer at BullSwipe, a global fintech platform that converts crypto to fiat instantly. He helms BullSwipe’s brand, marketing and communication development across its African, Middle Eastern and Asian markets, and has over two decades experience as an award-winning brand communicator. Prior to BullSwipe, Yong Yau was the Chief Marketing Officer at the AWHL Group, Singapore’s largest conglomerate of integrated health, wellness and beauty brands. Leading regional teams across diverse business verticals, he oversaw the positioning, transformation and communication strategies for the group’s flagship brands. Most of Yong Yau’s career, however, has focused on the agency’s side, where he led full-suite creative and communication teams in Singapore, Myanmar and Shanghai at the Coal Group. This was where he consulted for and engaged CEOs and senior management in some of the region’s leading corporates to take their organisations to greater heights in terms of brand direction, communication approach and business strategy — with proven results. These corporates include regional giants like StarHub, DBS, Mapletree, the Mottama Group and the METRO Group. Yong Yau is also a doctoral candidate at the Golden Gate University, where his work focuses on AI-driven marketing and communication technologies.

I lead at the dynamic intersection of business strategy, technical infrastructure, and growth operations. My core philosophy is clear: architecting autonomous ecosystems that liberate global headcount growth from revenue expansion.
By weaving together complex SaaS telemetry with unified data taxonomies spanning sales, product, marketing, and customer success, I empower enterprises to evolve from reactive reporting to proactive, automated revenue engines. I built the “Single Source of Truth” (SSOT) that offers C-suite executives the clarity needed to navigate intricate customer journeys and make pivotal, board-level decisions.